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Cooke Realty Vacation Rental Policies

This is a vacation rental under the North Carolina Vacation Rental Act. The rights and obligations of the parties to this rental are defined by law and include unique provisions permitting the disbursement of rent prior to tenancy and expedited eviction of tenants. Your signature on this rental, or payment of money or taking of possession of the property after receipt of the rental, is evidence of your acceptance of the rental and your intent to use this property
for a vacation rental.

Cooke Realty offers hundreds of privately owned cottages and condominiums on Ocean Isle Beach. We have a property to fit almost everyone's budget. You will find that all of our properties are unique, vary widely, and are furnished and decorated according to each owner's tastes and requirements.

Please review your cottage details and our rules and regulations prior to confirmation. Because each property is individually owned, and Cooke Realty is employed by the property owner, we cannot make property substitutions or refunds upon your arrival. Some properties may not contain a certain item that you may require, such as a walkway to the beach, a telephone, a washer/dryer, or cable TV. In making reservations please inquire about such items. Cooke Realty will give NO REFUNDS or be responsible for items removed by the homeowners.

 


 

Back to TopERRORS

Prices, locations, descriptions in brochure and on agreements may change from time to time without notice. Every effort has been made to assure that the descriptions in this brochure are accurate. However, Cooke Realty cannot be held responsible for changes made by homeowners, nature, or printing errors.

 


 

Back to TopPREVIEWING PROPERTIES

Cooke Realty gladly makes available certain properties for previewing before you make your vacation plans by APPOINTMENT ONLY. Please inquire with our vacation specialists to determine if a specific property is available for viewing. You will be required to have an agent accompany you to the property that you wish to view. Some properties may be available to view between Labor Day and Memorial Day. If the property is unavailable we will make every effort to determine any specific information needed is derived from the owner or our staff. Please call before you drive any distance to view a property as we must prepare for your viewing.

 


 

Back to TopPETS

PETS ARE ALLOWED IN OUR PET FRIENDLY HOMES ONLY. Pets (of any kind) are not allowed in any other properties. Should a pet be discovered, the guest will be asked to vacate the rental property without any refund and any related costs will be applied to the guest's credit card.

 


 

Back to TopLOCKED CLOSETS

Most of our homeowners have a locked closet or storage room for their personal items. Please respect these areas as they are not intended for the renter's use.

 


 

Back to TopIN SEASON

June 6 to August 29. The rentals during these months are on a weekly basis and are from Saturday to Saturday.


 

Back to TopOFF SEASON

Labor Day through Memorial Day rentals are available on a weekly and daily basis.

 


 

Back to TopRESERVATIONS & PAYMENTS

Once you make a reservation the initial deposit of 50% is required by credit card. You will be sent a rental agreement detailing your rental charges and required payments via electronic mail. . You are required to sign and return a completed copy of your rental agreement by fax or mail after you receive the agreement. We accept Visa, Mastercard and Discover credit cards. The initial deposit includes 50% of the rental amount and a non-refundable $75 reservation fee including tax. The balance of the rental amount, either a non-refundable $45 damage waiver payment or refundable $500 security deposit, plus any applicable taxes is due 45 days prior to arrival. This payment may be made by check or credit card. If you make a reservation within 30 days of arrival the total balance is due in full by credit card only at the time the reservation is made.

 


 

Back to TopOCCUPANCY

Each cottage has a maximum occupancy for each unit. Occupancy is limited to the number of sleeping spaces in a cottage. Some homeowners limit the number of people to a lesser number and these exceptions are noted in the descriptions. We reserve the right to refuse occupancy if, in the agent's opinion, occupancy is detrimental to the property. Overcrowding may result in expulsion and loss of rental.

Fraternal, sorority, student, and retreat groups are asked not to apply for reservations. Cooke Realty rents only to families. Misrepresentation will result in tenant being asked to immediately vacate the home without refund. No house parties are allowed in any rental cottage. These are defined as occupancy by more than the allowable tenants in a unit, or unruly, loud, or other objectionable activity carried on in or around the home. If a house party develops,
all tenants will be asked to leave WITHOUT REFUND.

 


 

Back to TopSUBSTITUTIONS

Over two thirds of all of our renters are previous guests of Cooke Realty. Our agents do their best to, as accurately as possible, describe and assist our renters in selecting a property that best suits their needs and the needs of their family. To prevent any misunderstandings, we ask that you tour a property in advance if you have any specific personal requirements or concerns regarding the unit. All properties are individually owned and are subject to availability by their owners. All precautions have been made to ensure that substitutions will not be made, however, necessary substitutions will be solely at the discretion of the agent. Should a property be sold or conditions arise that cause the rental property to be unavailable, all attempts will be made by the agent to provide a comparable substitution or refund all deposits to renter. Substitution of property is not possible at the discretion of the renter. Please familiarize yourself with the rental you have chosen and our rules and regulations on our rental agreement in order to prevent any misunderstandings or inconveniences. Rates of substitutions may vary and Cooke Realty liability shall be limited to refund of any deposit or payments.

 


 

Back to TopCHECK-IN TIME

CHECK-IN TIME is 4:00 PM or after. WE WILL MAKE EVERY EFFORT TO HAVE THE PROPERTY READY AS EARLY AS POSSIBLE. PLEASE MAKE CERTAIN THAT YOUR CELL PHONE NUMBER IS MADE AVAILABLE SO WE MAY CONTACT YOU PRIOR TO CHECK-IN SHOULD THE UNIT BE AVAILABLE . DO NOT GO TO YOUR RENTAL PRIOR TO YOUR CHECK-IN AT THE OFFICE. Should a car be parked at the unit the inspectors will by pass the unit, which may delay your check-in. Notify all family members and guests of this rule. When you check in, if your unit is not clean, or if there are any damages, please notify Cooke Realty immediately. This assuresus that the proper parties are held responsible.

 


 

Back to TopCHECK-OUT TIME

CHECK-OUT TIME is prior to 10:00AM. Failure to check out and return the keys before 10:00 AM may result in a charge to your credit card. All keys must be returned to our office. Do not leave any keys in cottages or condos. You may leave keys in the drop box to the right of our door if you leave during hours that the office is not open. DO NOT turn in your keys until you have completely vacated the premises. The cottage or condo is checked and cleaned after you leave and before the next tenant arrives.

 


 

Back to TopLATE ARRIVALS

KEYS FOR LATE ARRIVAL will be left in a box beside our office door in an envelope with your name and directions to your unit Please come by our office the next morning to register. Call ahead if you plan to
arrive late. Please check all keys upon arrival to be sure that all keys are correct. After hours lock-outs will be charged a $50.00 fee. Should you have an emergency and need assistance after hours dial 579-3535 option 6 and our after hours attendant will return your call. Please note that our service repairmen are not available after hours.

 


 

Back to TopSTANDARD ITEMS

All of our homes are equipped with the following items: fully equipped kitchen, washer and dryer, can opener, ice maker or ice trays, coffee maker, toaster, blender, vacuum cleaner, and porch furniture, unless otherwise noted in the description.

 


 

Back to TopWHAT TO BRING

You must furnish your own sheets, pillow cases, blankets, towels, beach chairs, BBQ grills, and paper products. Most kitchens are well-equipped, but you may want to bring your favorite pans.

 


 

Back to TopLINEN RENTALS

We do not provide linens. Please call Angie's Linen Service at 910-575-2788 or sheetstowels@yahoo.com, or Care Linen's at 910-619-7190 or visit their website at www.carelinenservice.com.

 


 

Back to TopCLEANING

The cleaning fee will be paid by the renter.

 


 

Back to TopSECURITY DEPOSITS

You have two options.Option #1: You can pay a $500 security deposit with the initial payment by check or credit card and this deposit will be refunded to the renter named on the Rental Agreement within 30 days of check out minus any damages caused by the renter. This deposit is fully refundable if the reservation is cancelled. Option #2: You can purchase Security Deposit Waiver at a cost of $45. The insurance will cover accidental damage during your stay up to $500. Please note that rule violations and intentional damage is not covered. The security damage insurance is non-cancellable and non- refundable once paid.

 


 

Back to TopRESERVATION CHANGES

Changing a confirmed reservation is in effect a cancellation of one rental unit and a new reservation made on a second unit. Once you request a reservation change you must send a new advance payment to confirm the second reservation request. Your original payment will be transferred to the balance of the second reservation if the original rental unit is re-rented for an equal number of days at the same rental amount as your original reservation.
Should the original unit not be rerented you will forfeit your advance payment and be responsible for the entire amount of the second reservation.

 


 

Back to TopRESERVATION CANCELLATIONS

Should you need to cancel your reservation please do so in writing, immediately. No refunds will be made until your unit is re-rented and confirmed. The rental property must be re-rented for the entire period of your reservation at the full rental price. Your deposit will then be returned, less a cancellation fee of one hundred dollars ($100.00) and a non-refundable $75 reservation fee. Cancellations made within 30 days of checkin will forfeit all money paid unless property is re-rented for entire amount of days of your reservation.

 


 

Back to TopUNCONFIRMED RESERVATIONS

Please call a Cooke Realty Vacation Specialist 1 800 622-3224 with your new request and we will process your new reservation.

 


 

Back to TopINDEMNITY

Guests will be responsible for any accommodation damages, which occur as a result of their occupancy, other than normal wear and tear, including household furnishings. Cooke Realty will not be liable for any damages to rental property or furnishings, nor for injuries resulting from any accident that may occur in or on the premises during guest occupancy. Representatives of Cooke Realty may enter the premises at any reasonable time to make repairs. Neither Cooke Realty nor the owner is responsible for personal items left on the premises.

 


 

Back to TopSEVERE WEATHER

If the State or Local authorities order a mandatory evacuation of an area that includes the property subject to this vacation rental, and the guests comply with the order, guest is entitled to a refund of the prorated rent for each night that the guest is unable to occupy the property because of the order. Guest must take all possessions upon
evacuation, as re-entry cannot be guaranteed.

 


 

Back to TopTRAVEL INSURANCE

As with any vacation, unexpected situations sometimes occur that can put a damper on even the best-planned trips. We offer Travel Guard travel insurance to cover you from these unexpected occurrences. This insurance provides important benefits and coverage from a wide array of risks. Events such as unpredictable weather, extension of school year due to unforeseen circumstances, car trouble or a medical or family emergency, can cause you to cancel or interrupt your vacation, forfeiting any non-refundable charges made for your trip. For more information, please call Travel Guard directly at (888) 409-7749.

Vacation Rental Protection Plan (LINK) Are you ready for Hurricane Season (LINK)

 


 

Back to TopREFUNDS

NO REFUNDS WILL BE GIVEN FOR THE BREAKDOWN OF APPLIANCES OR AIR CONDITIONER . No refunds will be given for weather or condition of the property or for conditions of which we have no control. No refunds of substitution of accommodations will be given for internet,television,VCR, DVD or cable breakdown or discontinuation of service at a house or condo. REPORT ALL INOPERATIVE AND/OR MISSING EQUIPMENT TO OUR MAINTENANCE DEPARTMENT IMMEDIATELY. Service must be scheduled and may require parts to be ordered. Problems will be corrected as soon as humanly possible. Priority is given to air conditioning/heat, refrigeration, plumbing, electrical and water problems. Agent or authorized employee or repairman, or landlord have the right to enter property at anytime. NO refunds will be issued for delays in check-in or early check-out (for any reason). Damage to guest's belongings due to malfunctioning equipment/appliances, mechanical failure or appliance/electronics, interruptions/loss of utilities (including cable) or inclement weather including hurricanes or acts of God.

 


 

Back to TopPOOLS, SPAS AND POOL HEATERS

No refunds or discounts will be given for breakdown or inoperability of pools, spas and/ or pool heaters (These items are serviced by outside contractors). If a home is equipped with a heated pool, there is a surcharge for this service. Pools can only be heated between March 1 and May 15 and then again between September 15 and November 15. POOLS MUST BE HEATED FOR ENTIRE TIME OF STAY.

 


 

Back to TopADVANCE RESERVATIONS

Over 97% of our vacationers plan to renew their next Ocean Isle Beach vacation with Cooke Realty. While you are here, make your reservation for 2015 by coming to the office or calling by the Thursday prior to your departure. You will have first priority to reserve the same unit for the same week the following year. All advance reservations will require a hold fee of $100 to $1000 depending on the individual property. The hold fee is non-refundable
and non-transferable should you cancel your reservation, but will apply towards the rental amount once the deposit request and rental agreement is mailed in the winter of 2014. The rates of the properties are subject to the approval of the owners and are tentative until the rates are established.

 


 

Back to TopLOST AND FOUND

Cooke Realty makes every effort to locate lost items, but are not responsible for items left behind. We will return lost items only upon request. Items are sent C.O.D. and are subject to a $30.00 minimum fee. Any items left for over 30 days will be given to local charities.

 


 

Back to TopCONSTRUCTION

Ocean Isle Beach is a growing area. Unfortunately, we cannot predict the location of all active construction on the island. We may not be able to inform you if your accommodations are near a construction site. We cannot make refunds because of construction activity.

Cooke Realty, Inc.
1 Causeway Drive
Ocean Isle Beach, NC 28469
Reservations: 1-800-NC-BEACH
General Information: 910-579-3535
Email: cookerealty@atmc.net

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