Owner Services

We value our relationship with owners and work hard to care for your property.

Here are answers to some of the most common owner questions.

Frequently Ask Questions 

 

Are your management rates competitive with other agencies?

 We will meet or beat your current management rate. We promise to offer more services, and you pay less.

 

How do you market my property?

You will find Cooke Vacations in print advertising in the largest newspapers in the Southeast and direct mail campaigns, including an annual full-color vacation rental guide. Quarterly sales postcards and community newsletters are in constant circulation. We exhibit at trade shows in the winter months, fly banner plane ads in the summer, and give away free weekend packages. Top this off with an expanded and improved web presence as we advertise online with google ad-words campaigns and web directory listings—yes, your property listed on HomeAway at no cost to you. We strive to keep your property in the spotlight.

 

How do I reserve my property for my personal use?

Cooke Realty is here as a friendly voice when you need us. Pick up the phone and contact any vacation specialist to block off your unit. You may also access the Cooke Realty Owner Weblink and reserve your property any time you wish. We are committed to bringing you cutting edge technology. With Cooke Realty's property management program, you will be able to log on to our website and see your rental status at any time. Also, you will be able to reserve, view the status of maintenance issues, request rate changes, and download documents.

 

How do guests reserve my property?

With online booking Cooke Realty Vacations portfolio is available to view and book 24 hours a day, 365 days a year. 

 

Our website allows online booking and payment confirmations! For more personal attention, contact our Vacation Specialists.

 

What are the business hours?

 

Memorial Day until Labor day 

Monday-Saturday 8:30 AM until 6 PM

Sunday 10-4 

Labor Day until Memorial Day 

Monday-Saturday 9:00 AM until 5:00 PM 

Sunday closed

 

 

What are your check-in & check-out procedures?

Check-in time for our guests as well as owners and their guests begin at 3:00 PM. Check out time is 10:00 AM for all guests. 

 

How do I receive my rental income?

One of two ways. We provide your statements either by electronic mail with direct deposit or by traditional postal service. Our Trust Account Specialist processes the Statements on the last working day of the month. Each report is carefully checked and mailed by the fifth working day of the following month.

 

How are maintenance problems handled?

We have an in-house maintenance department that will process all maintenance issues. The maintenance coordinator and the maintenance manager will keep you advised when significant repairs are needed. When a problem arises, we check our records to see if you have any maintenance instructions and call the appropriate contractor to address the repair.

 

Who do I talk to if I have a problem?

Please call the office at 1 800 622-3224 to speak with the Property Manager, Tammy Cooke 

 

Need to schedule Maintenance or Housekeeping? We are making it easier than ever.